Getting started is simple. Contact us through our contact form or message us on WhatsApp at 07988416040.

All appointments must be booked online through our secure clinical booking terminal, Splose, which can be accessed by clicking any "Book Consultation" button on our website. To secure your slot, a mandatory £50.00 consultation fee is taken at checkout via our secure payment gateway, Stripe. Please note that this fee covers your comprehensive, doctor-led diagnostic mapping and prescription formulation, and is strictly non-redeemable against future treatments or products.All appointments must be booked online through our secure clinical booking terminal, Splose, which can be accessed by clicking any "Book Consultation" button on our website. To secure your slot, a mandatory £50.00 consultation fee is taken at checkout via our secure payment gateway, Stripe. Please note that this fee covers your comprehensive, doctor-led diagnostic mapping and prescription formulation, and is strictly non-redeemable against future treatments or products.

We operate a strict 48-hour cancellation and rescheduling policy. If you need to alter your appointment, you must notify us at least 48 hours prior to your scheduled slot explicitly via our official WhatsApp Business Account at 07988416040 or via email at liverpoolskinlab@gmail.com. If you cancel, reschedule, or fail to attend your appointment with less than 48 hours' notice, your £50.00 consultation fee will be immediately forfeited to cover clinic room overheads.

What happens during my first consultation?

Your initial consultation is a thorough, 45-minute medical and diagnostic session with Dr Carmen Ranjith. Dr Ranjith will conduct a comprehensive review of your medical history and lifestyle factors, carry out specialized skin architecture or scalp mapping, and discuss your primary concerns. You will leave with a completely bespoke, medically supervised treatment programme and, where clinically indicated, an optimized prescription-only medication strategy tailored to your exact cellular needs.

Do you treat higher Fitzpatrick skin types?

Yes. Dr Ranjith specialises in safely treating advanced dermatological conditions—such as stubborn melasma, acne scarring, and post-inflammatory hyperpigmentation (PIH)—in higher Fitzpatrick skin types (skin of colour). Our medical-grade chemical peeling systems, such as Cosmelan® and Dermamelan®, are expertly calibrated to shatter deep melanin deposits and regulate pigment pathways without triggering inflammatory rebound or compromising your skin barrier.

What is your refund policy?

Liverpool Skin Lab operates a strict No-Refund Policy on all delivered treatments, dispensed products, and prescribed protocols. Clinical dermatology and aesthetic interventions are medical procedures, not commodities, and biological responses vary fundamentally from patient to patient. Fees paid cover the professional expertise of Dr Ranjith, the clinical execution of the service, and the premium medical-grade consumables utilized, rather than a guaranteed visual outcome.

Do I need to prepare my skin before a medical chemical peel?

Yes. To ensure maximum safety and optimize your biological results, many of our advanced medical resurfacing systems (including Cosmelan® and specialized MD mesopeels) require a mandatory 2 to 4-week home-care skin priming phase. Dr Ranjith will prescribe and provide your exact priming protocols during your initial skin mapping consultation to safely prepare your skin barrier before your in-clinic treatment.

Would you like me to draft a matching WhatsApp Business Automated Welcome Message using these exact details, so clients get your booking link and policies instantly when they text 07988416040.

Your initial consultation is a thorough, 45-minute medical and diagnostic session with Dr Carmen Ranjith. Dr Ranjith will conduct a comprehensive review of your medical history and lifestyle factors, carry out specialized skin architecture or scalp mapping, and discuss your primary concerns. You will leave with a completely bespoke, medically supervised treatment programme and, where clinically indicated, an optimized prescription-only medication strategy tailored to your exact cellular needs.

Yes. Dr Ranjith specialises in safely treating advanced dermatological conditions—such as stubborn melasma, acne scarring, and post-inflammatory hyperpigmentation (PIH)—in higher Fitzpatrick skin types (skin of colour). Our medical-grade chemical peeling systems, such as Cosmelan® and Dermamelan®, are expertly calibrated to shatter deep melanin deposits and regulate pigment pathways without triggering inflammatory rebound or compromising your skin barrier.

No, we do not offer or require separate patch tests. Your clinical suitability for any advanced chemical peel, microneedling protocol, or injectable treatment is comprehensively assessed during your initial 45-minute consultation. Dr Ranjith will review a detailed medical history, evaluate your active systemic medications, and perform precision skin or scalp mapping to completely eliminate suitability risks before any procedure is scheduled.

What are the common side effects of a medical chemical peel?

Because we utilise highly advanced, medical-grade acid systems by Mesoestetic® and The Perfect Peel®, your skin will undergo an active biological renewal process. Common, expected side effects include transient erythema (redness), localised skin tightness, mild swelling, and moderate-to-heavy peeling or flaking which typically peaks between days 3 and 5 post-treatment. These are completely normal signs of cellular turnover and will entirely resolve as your fresh skin barrier reconstitutes.

Medical microneedling triggers a controlled healing cascade to stimulate fresh collagen and vascular repair.

• For the Face and Neck: Expect a sensation similar to a mild sunburn, accompanied by temporary redness, pinpoint bleeding, minor bruising, and slight localized swelling for the first 24 to 48 hours.

• For the Scalp: You may experience mild tenderness, a tight or sunburnt sensation, localised throbbing, and minor flaking or dryness across the treated areas for 2 to 3 days following your session.

Injectable treatments involve localised tissue integration and structural stabilisation.

• For Anti-Wrinkle Treatments (Botox): Expected side effects are minimal and include temporary pinpoint bumps at the injection site, mild tenderness, and a transient headache on the day of treatment. Minor asymmetry or temporary eyebrow heaviness can occasionally occur but naturally wears off completely within a few weeks.

• For Natural Lip Dermal Fillers: Because the lip tissue is highly vascular, moderate swelling, structural firmness, localised tenderness, and bruising are entirely normal and common post-treatment reactions. Swelling typically peaks within the first 48 hours and completely settles within 2 weeks as the hyaluronic acid cleanly integrates into your natural lip architecture.